Frequently Asked Questions

Find answers to common questions about our products and services

Yes, we offer free shipping on all orders with no minimum purchase required. Click Here

We offer 15 Days Returns on all products. If you are not satisfied with your purchase, you can return or exchange it. check for more information. Click Here

Yes, once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real time. Track Order

Yes, we offer upgrade options to ensure you always have access to the latest technology. Contact our team to discuss available upgrades. Contact Now

After completing your purchase, simply send us a copy of your latest audiogram. Our specialists will program your hearing aids to match your hearing prescription at no additional cost before securely shipping them anywhere in Australia.

YesPre-Programming is included in the price of all hearing aids, ensuring that your device is set up and ready for use upon arrival at no additional cost.


HearUpAustralia offers a complete range of modern hearing aids, including RIE (Receiver-in-Ear), BTE (Behind-the-Ear), CIC (Completely-in-Canal), ITC (In-The-Canal) and Rechargeable & Bluetooth-enabled models.

We carry top global brands like Phonak, Oticon, Widex, Signia, and ReSound, ensuring options for mild to profound hearing loss.

Yes! Premium hearing aids from HearUpAustralia come with a 3-year warranty.

Yes! HearUpAustralia allows you to buy hearing aids online safely and easily.

You get:

  • Detailed product information
  • Brand comparisons
  • Free expert guidance
  • Fast delivery across the World
  • Professional programming based on your audiogram

When you purchase from HearUpAustralia, the price includes:

  • The hearing aid device
  • Charging case (for rechargeable models)
  • Ear domes or ear tips
  • 3-year warranty " in top models "
  • Free customer support