Thanks for shopping at www.hearupau.com.
If you are not entirely satisfied with your purchase, we're here to help.
You have 15 calendar days to return an item from the date you received it.
Hearing aids are customized medical devices that require programming before use. Once pre-programming has been completed and the sealed package has been opened, the hearing aid cannot be used by another person. Therefore, opened hearing aids are considered non-returnable.
However, hearing aids may be eligible for return under limited circumstances. Returns are accepted only in the case of a manufacturing defect or if the device does not switch on, provided that you notify us within 15 days of receiving the product.
Once we receive the hearing aid(s) at our office and confirm that they are in good condition, a member of our team will contact you regarding the return status.
Before returning your hearing aids, please consult our troubleshooting guide and perform the following checks:
Clean the tubes, end pieces, and ducts.
Insert new batteries.
Ensure the device is switched on.
Make sure it is not set to the Telecoil function.
If you have completed all of the above checks and are still experiencing issues, we will do our best to help you resolve the problem. If a return is required, we will provide you with a Service Request Number.
To be eligible for a return, your item must be:
In the same condition as received.
Unworn or unused.
In its original packaging.
Accompanied by the receipt or proof of purchase.
To start a return, please contact us at contact@hearupau.com.
If your return request is approved, you will receive the return address along with instructions on how and where to send your package. Products returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can always contact us at contact@hearupau.com.
Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases
If you have questions about your specific purchase, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to receive a replacement is to return your existing item (if eligible). Once the return has been approved, simply place a new order for the replacement item.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
To qualify, the item must be:
Unused and unworn
In its original packaging
With tags attached
Accompanied by proof of purchase
We will notify you once we have received and inspected your returned item.
If your refund is approved, it will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at contact@hearupau.com.
Customers are responsible for all return shipping costs.
Shipping charges are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund where applicable.
Please follow these steps:
Place the hearing aids inside their protective clamshell case.
Pack the case securely using bubble wrap or other protective packaging.
Seal and insure the package with your shipping carrier.
Ship the package using a trackable service and retain the tracking number.
We cannot be held responsible for lost or damaged return shipments and cannot accept hearing aids that arrive damaged.
Please note:
The return policy applies only to hearing aids and amplifiers.
Return shipping costs are the customer's responsibility.
We are not responsible for customs duties, taxes, or customs clearance charges on international returns.
If you have any questions regarding returns or refunds, please contact us:
Email: contact@hearupau.com
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